FAQs

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Say Hello to Mr. Pop

Meet Mr. Pop, your AI-powered teaching assistant. Just click the purple chat icon at the bottom-right corner and he’ll jump in. He can answer common questions, explain Teacher Seats and Student Packs, and guide you through digital access.

No stress. No searching. Just type your question.

Questions & Answers

Planet Pop in a Box

What is included in Planet Pop in a Box?

Planet Pop in a Box gives you the full six-level CEFR-aligned course (Pre-A1 to A2) as instant digital downloads, plus one Teacher Seat. Each Teacher Seat includes six activation codes (one per level) for one teacher account and provides 12 months of access once activated.

Your BlinkLearning activation codes are emailed within 1 business day (Mon–Fri) after payment is confirmed. If your school or academy has multiple teachers, simply add additional Teacher Seats at checkout. Each teacher needs their own seat to access all six levels.

You can top up Teacher Seats or add Student Packs at any time on EnglishFactor.com

Can the materials be saved and printed?

Yes. You can save all worksheets, guides, flashcards, assessments for lifetime use. Print as much or as little as you need.

Do I need anything else to start teaching?

No. Your Teacher Pack is ready immediately after checkout, so you can start with the downloadable lesson plans and printable resources straight away.

Once you activate your Teacher Seat in BlinkLearning (emailed within 1 business day (Mon–Fri) after payment is confirmed), you’ll unlock the full video library, digital lesson delivery tools, and the option to assign and track homework with Planet Pop Stars if you’ve purchased Student Packs.

Student Packs and Learner Licenses

How do Student Packs work?

A Student Pack gives you a bundle of learner licences (5, 10, or 20) for Planet Pop Stars. Each learner licence unlocks one full level for 12 months once activated. You choose the level at checkout, and you can purchase any combination of levels and pack sizes.

Important: Student Packs require at least one Teacher Seat. For every level you purchase Student Packs for, you’ll also receive one additional Teacher access code so the teacher can add that level to their BlinkLearning portfolio and assign the learner activities.

How do I activate Student Packs for my learners?

You can activate Student Packs in two ways:

  1. Give each parent the unique code available inside your BlinkLearning teacher dashboard.
  2. Share the QR code, which learners (or parents) can simply scan to activate instantly.

Can unused licenses be activated later?

Yes. Student licenses can be activated at any point within four years of purchase.

What do learners receive?

Planet Pop Stars gives learners level-specific access to:

  • Interactive games and activities
  • Videos linked to their unit work
  • Auto-graded homework and assignments
  • Progress tracking
  • Mobile app and desktop access

BlinkLearning Access and Digital Platform

How do I activate my Teacher Seat?

Your Teacher Seat includes six activation codes (Levels 1–6). Add all six codes to your BlinkLearning teacher account to unlock the full six-level course in one place.

Does the platform work offline?

Yes . with a few important differences.

Teacher access can be used offline once content is downloaded inside BlinkLearning (including videos and materials).

Student Packs (Planet Pop Stars) require an internet connection because interactive games, connected activities, and auto-graded homework run online.

How long do I have to activate codes?

You have four years to activate any unused teacher or student codes.

Downloading and Offline Use

Can I download all materials?

Yes. You can download and save all printable teaching materials for lifetime use, including worksheets, lesson plans, teacher guides, flashcards, and assessments, plus ZIP packs for each level.

Videos are accessed and downloaded inside BlinkLearning (not inside the Planet Pop Teacher Pack).

Can I save the materials locally?

Yes. You can save all downloaded teaching materials to your device for lifetime use, and print as much as you need for your classes.

Do videos work offline?

Yes. All lesson videos can be downloaded inside BlinkLearning and played offline.

Video Library and Interactive Games

Where can I find the videos?

Inside BlinkLearning, using the hotspots on each activity page. If needed, refer to the video tutorials included in your onboarding materials.

Do learners need internet for interactive games and homework assignments?

Yes. Games and auto-graded homework require an online connection.

Payments, Pricing and Licenses

How do I purchase more Teacher Seats or Student Packs?

Just visit EnglishFactor.com and purchase additional Teacher Seats or Planet Pop Stars Student Packs at any time. You can add any quantities and mix levels to match your classroom needs.

Do larger schools need a custom quote?

Only if you require printed books, a very large bulk order, or a formal quote/pro forma invoice for internal procurement. Otherwise, digital purchasing is fully self-service via EnglishFactor.com. Schools can also select Bank Transfer at checkout and receive an invoice for payment.

Do multiple teachers need multiple seats?

Yes. Each teacher requires their own Teacher Seat to access their six levels inside BlinkLearning.

Classroom Use and Teaching Setup

Can multiple teachers share the downloaded materials?

Yes. Printable materials can be shared internally.

Digital access in BlinkLearning cannot be shared. Each teacher needs their own seat.

Is Planet Pop suitable for hybrid or remote teaching?

Yes. The programme works in classrooms, online lessons, or blended settings.

Which devices are supported?

BlinkLearning works on laptops, tablets, and mobile phones.

Troubleshooting and Support

My code doesn’t work. What should I do?

Check for common issues first (mixed characters, spaces, multiple attempts).

If it still fails, refer to the onboarding guide and video tutorials included with your purchase.

You can also email us for help.

I can’t find my downloads.

Make sure you are using the same email you used at checkout.

If needed, check the onboarding email or download link sent immediately after purchase.

Where can I find help using the platform?

Your onboarding email includes a full video tutorial series covering activation, downloads, classroom setup, and student management.

How do I contact support?

Email support@englishfactor.com and our team will assist you.

Still Need Help?

Our team is here to help. Please don't hesitate to reach out.